Returns, Refunds & Complaints Information

Our Fresh Flowers Guarantee for Shoreditch

At Shoreditch Flowers, we are dedicated to delivering stunning, fresh arrangements to every doorstep in Shoreditch and nearby areas. As a trusted local florist serving both households and businesses, we stand behind the quality and freshness of our flowers. Every bouquet and arrangement is crafted using the best seasonal blooms, and your satisfaction is our top priority.

Damaged-on-Arrival Policy

We take great care to pack and deliver your flowers securely. However, should your order arrive damaged or not as described, please contact us on the same day of delivery. To expedite a solution, take clear photographs of the damage and the packaging materials. Items reported as damaged-on-arrival within 24 hours are eligible for a full replacement or refund—no hassle and no fuss.

Our Freshness Window

We guarantee that our flowers will arrive beautifully fresh and in prime condition upon delivery. Our arrangements are prepared shortly before dispatch, using only quality stems sourced daily. Provided your bouquet receives appropriate care (such as fresh water and placement away from direct sunlight or heat), we guarantee the freshness of our flowers for at least 5 days from delivery. If your bouquet does not maintain its freshness during this window, please notify us promptly. We may request a photo for our florist team to assess the issue and help us improve.

Refunds & Replacements

If you are dissatisfied with your flowers due to lack of freshness, damage, or if your order does not match what was requested, please get in touch within 48 hours of receipt. Once your concern is verified, we will offer one of the following solutions:

• Refund: A full or partial refund to your original payment method, depending on the nature of the issue.
• Replacement: A fresh arrangement delivered at the earliest convenient time for you, free of charge.

Our aim is always to put things right and ensure every Shoreditch customer enjoys our fresh flowers guarantee.

Complaints Process

Should you wish to raise a complaint regarding your delivery, service, or an experience with Shoreditch Flowers, please follow these steps:

1. Contact us with your order reference and details of the issue as soon as possible.
2. Provide any supporting information, such as photos or a description of the problem.
3. Our trusted local team will review your complaint promptly. We aim to respond to all complaints within two working days and always strive for a fair resolution.

Your feedback helps us improve and continue serving our Shoreditch community with pride.

Your Trusted Florist in Shoreditch

Shoreditch Flowers is proud to support local households and businesses with stunning floral displays and excellent customer service. We appreciate your trust in us and work hard to uphold our fresh flowers guarantee every single day. Thank you for choosing your local Shoreditch florist.