Welcome to Shoreditch Flowers. These Terms & Conditions govern the use of our website and the online flower delivery services we provide to customers in Shoreditch and the surrounding areas. By placing an order through our website, you agree to be bound by these terms. Please read our Terms & Conditions carefully before purchasing. If you do not accept these terms, you should not use our services.
These Terms & Conditions apply to all individual customers placing flower delivery orders for Shoreditch and neighbouring areas. Please ensure your delivery address falls within our specified service zones before placing your order.
1. Placing an Order: Orders must be placed through our online platform. By submitting an order, you confirm that the details provided are accurate, complete, and up-to-date. Orders are subject to availability of products and may be accepted or declined at our discretion.
2. Order Confirmation: Once an order is placed, you will receive a confirmation email with the order details, the unique order reference, and estimated delivery expectations. This confirmation does not mean the order has been accepted, but acknowledges receipt of your order.
3. Acceptance of Your Order: Our acceptance of your order occurs when you receive a separate notification that your purchase has been processed and dispatched. Shoreditch Flowers reserves the right to refuse orders for reasons including but not limited to product unavailability, incorrect personal details, fraudulent activity, or issues with payment.
Our flowers are seasonal and subject to availability. While we strive to deliver products exactly as pictured and described, minor variations may occur. Should a particular flower or product not be available, we will substitute it with items of equal or greater value, maintaining the style and quality of your order. Where possible, we will inform you of significant substitutions prior to delivery.
All deliveries are made to the address provided during the ordering process. Please ensure you provide an accurate, complete address and reliable contact details for timely delivery. Delivery is available across Shoreditch and surrounding postcodes within our coverage area.
Risk of loss and ownership passes to you upon delivery to the specified address. We are not liable for failure or delay in delivery resulting from events outside our control, such as extreme weather, traffic disruptions, or access restrictions.
1. Accepted Payment Methods: All online orders must be paid in full at the time of purchase. We accept major debit and credit cards as displayed on the checkout page. All payments are securely processed using verified payment gateways.
2. Pricing and VAT: Prices are quoted in pounds sterling. Where applicable, VAT is included in the price shown. Delivery charges are specified separately and added at checkout prior to payment confirmation. Shoreditch Flowers reserves the right to amend prices at any time; however, once an order is confirmed, your price will not change.
3. Security: We ensure that your payment information is handled with strict confidentiality and protection. We do not store complete payment card details on our servers.
1. Customer Cancellations: Orders for flower delivery can be cancelled up to 24 hours before the scheduled delivery date for a full refund. Cancellation requests received less than 24 hours in advance may not be eligible for full refunds due to the perishable nature of our products and preparation time required.
2. How to Cancel: To cancel your order, please use our designated cancellation process in your customer account section or contact us through the methods provided on our website, quoting your order reference number.
3. Refunds: Any refunds due will be processed using the same payment method originally used, within a reasonable timeframe after confirmation of cancellation. Please note that financial institutions may take additional time to credit the funds to your account.
If you wish to amend your order, including changes to delivery address or message card, please contact us as soon as possible. We will endeavour to accommodate changes where feasible, but are unable to guarantee amendments within 24 hours of the scheduled delivery.
Due to the perishable nature of flowers and plants, returns are generally not accepted. However, if you are not satisfied with your order due to damage or quality concerns, please contact us within 24 hours of delivery. We may request photographs to assess the issue and, where appropriate, offer a replacement or refund at our discretion.
If delivery could not be completed due to incorrect details or because the recipient was unavailable and no safe place could be found, we will contact you to arrange redelivery. Additional charges may apply for redelivery attempts.
You are responsible for ensuring that all contact, delivery, and order details you provide are accurate and complete. You agree not to use our service for unlawful purposes or in a manner that infringes on the rights of others.
Shoreditch Flowers shall not be liable for any loss or damage arising from:
Our liability for any claim arising from these terms shall in every case be limited to the purchase price paid for the flowers delivered.
Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence, or any other liability that cannot be excluded or limited by law.
All content on this website, including but not limited to photography, product descriptions, logos, and branding, is the property of Shoreditch Flowers or its licensors. All rights are reserved. Content may not be reproduced, distributed, or used for commercial purposes without explicit written permission.
We are committed to protecting your privacy. Personal information collected during the order process is used only for order fulfilment, customer service, and as outlined in our Privacy Policy. We will never share your information with third parties except as required to fulfil your delivery or as required by law.
Shoreditch Flowers reserves the right to revise these Terms & Conditions at any time. The latest version will always be available on our website. Your continued use of the service following any changes constitutes your agreement to the amended terms. Please review these terms regularly.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of our online flower delivery services or relating to any order placed shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions constitute the entire agreement between you and Shoreditch Flowers concerning your use of the site and our services. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right or provision under these terms will not be considered a waiver of those rights.
If you have questions about your order, concerns about our delivery, or questions regarding these Terms & Conditions, please contact us using the contact form provided on our website. We strive to resolve all issues in a fair and timely manner.
Thank you for choosing Shoreditch Flowers for your online flower delivery needs in Shoreditch and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Shoreditch, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Shoreditch.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
